Frequently asked questions
We deliver to all countries, excluding Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, Syria, Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, and Yemen.
You will receive email updates with tracking information once your order has been shipped.
Yes, if your order is still awaiting fulfillment and has not yet shipped from our warehouse, and No, if your order has already been fulfilled and shipped.
Please ensure your delivery address is correct before placing your order.
We can only accept order cancellation requests before your order has been fulfilled. If order changes are required, please cancel your original order first and then create a new order. To cancel or modify an order, please contact us at firstname.lastname@example.org.
Please be reminded, we can only cancel orders before they have been fulfilled and shipped.
Our store is committed to ensuring a smooth shipping process for all our customers. However, it's important to understand that customs clearance procedures vary by country and are beyond our control. Once your order has been dispatched from our warehouse, any potential delays due to customs clearance are dictated by the policies of the destination country. These procedures can sometimes cause delays beyond our original delivery estimates.
While we understand the inconvenience this may pose, please be assured that we have no influence over these procedures. We recommend checking with your local customs office for further information about the customs process in your country to better understand any potential delays. We appreciate your understanding and patience in these matters.
Have a question? Get in touch.